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Everything you need to know about Spinal, from incident response and on-call to governed infrastructure operations.
General
Spinal is the operations platform for SRE, DevOps, and platform teams. It combines incident response, on-call management, and governed infrastructure operations in one system.
Teams use Spinal to investigate incidents, coordinate on-call, ask questions in Slack or Teams, and handle routine production changes like scale, restart, sync, and rollback with review and change history.
Most incident tools stop at coordination. Spinal helps teams investigate incidents, respond in Slack or Teams, and safely execute governed production changes with clear review steps and traceable history in the same product.
No. Spinal connects to your existing stack and adds investigation, coordination, and governed execution on top of it.
Incident Response
When an alert fires, Spinal automatically queries your monitoring tools, correlates with recent deployments, checks knowledge bases, and provides an initial hypothesis with confidence scoring.
Yes. Ask Spinal questions directly in Slack or Teams and get instant, context-aware answers.
Spinal can open a dedicated Slack or Teams channel, assign responders, pull in context from your tools, and begin the investigation workflow immediately.
Yes. Spinal provides a dedicated alert management view for triaging, grouping, and acting on alerts before they escalate to incidents.
Yes. Spinal stores incident timelines, supports postmortem workflows, and helps teams learn from previous incidents.
Yes. Spinal can host external status pages to keep your users informed during incidents.
Infrastructure Operations
Spinal supports governed day-2 operations such as scaling deployments, restarting services, syncing applications, and rolling back bounded targets.
Requests can start in Slack, Teams, or through APIs. Spinal gathers context, proposes the change, and routes it for review in the product UI.
Yes. Every request, whether from Slack, Teams, or the API, appears in a dedicated operations queue with full status, approval state, and execution history.
Spinal applies guardrails, resolves the right approver, records the decision, and keeps the request, decision, execution, and outcome together.
Spinal records the result, runs follow-up checks when configured, and keeps the full history available for reviews, audits, and post-change investigation.
Yes. Define remediation plans with ordered steps, approval gates, and rollback policies. Spinal executes each step, verifies the outcome, and records the full run.
Integrations
Spinal connects with Slack, Teams, PagerDuty, OpsGenie, Datadog, Prometheus, Grafana, Sentry, Kibana, Loki, GitHub, GitLab, Jira, Confluence, Notion, ClickUp, Google Drive, Kubernetes, ArgoCD, AWS, Terraform Cloud, and GCP.
Yes. Define custom API endpoints, scripts, or connect MCP-compatible servers to extend Spinal's capabilities.
AI & Data Security
Yes. Bring your own LLM—OpenAI, Azure, Anthropic, or self-hosted models.
No. Your data stays yours and is never used for training external models.
On-Call Management
Yes. Escalation policies with reusable presets, schedules, time tracking, fair rotation, and override support built-in.
Yes. Spinal imports your schedules, escalation policies, overrides, and users from PagerDuty and OpsGenie so you can switch without manual re-entry.
Pricing
Anyone who actively interacts with Spinal—including asking questions or using AI features. View-only stakeholders are free.
Enterprise & Compliance
Yes. SSO/SAML and role-based access control are included in the Standard plan. Enterprise adds SCIM provisioning.
Yes. Enterprise customers can deploy in VPC or on-premise.
Yes. Spinal records request, decision, execution, and outcome details for incident workflows and infrastructure operations.