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Everything you need to know about Spinal and how it can help your team manage incidents better.
General
AI SRE (Artificial Intelligence Site Reliability Engineering) is the application of AI and machine learning to automate and enhance traditional SRE practices. An AI SRE acts as a virtual engineer that monitors your systems 24/7, automatically investigates incidents by correlating logs, metrics, and code changes, provides root cause analysis, and suggests or executes remediation steps. Unlike traditional alerting tools that just notify humans, an AI SRE understands context, learns from historical incidents, and can resolve issues autonomously—reducing mean time to resolution (MTTR) and freeing up your engineering team to focus on building rather than firefighting.
An AI-native incident and on-call management platform that acts as your always-on AI SRE—monitoring systems, investigating incidents, and supporting your team 24/7.
Spinal uses AI to automatically investigate incidents, provide root cause analysis, and respond in Slack/Teams before humans even get paged—reducing alert fatigue and MTTR significantly.
No. Spinal integrates with your existing stack and enhances them with AI capabilities.
How It Works
When an alert fires, Spinal automatically queries your monitoring tools, correlates with recent deployments, checks knowledge bases, and provides an initial hypothesis with confidence scoring.
Yes. Ask Spinal questions directly in Slack or Teams and get instant, context-aware answers.
From Slack, Teams, web UI, Jira, or automatically via alert sources like Datadog or AlertManager.
Incident Lifecycle & ITSM
Spinal auto-creates a dedicated Slack/Teams channel, assigns commanders, files tickets in Jira, and begins AI-powered investigation—all automatically.
Yes. Spinal stores postmortems, auto-generates summaries from incident timelines, and helps teams learn from past incidents.
Yes. Spinal can host external status pages to keep your users informed during incidents.
Integrations
Alert channels (Slack, Teams, PagerDuty), monitoring (Datadog, Prometheus, Grafana, Sentry), code repos (GitHub, GitLab), knowledge bases (Confluence, Notion, Google Drive), and ticketing (Jira).
Yes. Define custom API endpoints, scripts, or connect MCP-compatible servers to extend Spinal's capabilities.
AI & Data Security
Yes. Bring your own LLM—OpenAI, Azure, Anthropic, or self-hosted models.
No. Your data stays yours and is never used for training external models.
On-Call Management
Yes. Escalation policies, schedules, time tracking, fair rotation, and override support built-in.
Pricing
Anyone who actively interacts with Spinal—including asking questions or using AI features. View-only stakeholders are free.
Enterprise & Compliance
Yes. SSO/SAML and role-based access control are included in the Standard plan. Enterprise adds SCIM provisioning.
Yes. Enterprise customers can deploy in VPC or on-premise.